Everything you might want to know before, during and after your order. If your question isn't here, email us at info@fashionboothshop.com — we reply within 24 hours.
Shipping
How long does delivery take?
Orders are processed within 2–3 business days (Monday to Friday). Transit time is 4–9 business days, so the total delivery time is 6–12 business days. Full details are in our Shipping Policy.
How much does shipping cost?
Shipping is free on every order, with no minimum spend.
Is there an order cut-off time?
Yes — orders placed before 18:00 (GMT) are processed the same working day.
Where do you ship?
We ship throughout the United Kingdom. We can't deliver to PO Box or BFPO addresses.
Will I get a tracking number?
Yes. As soon as your order is dispatched we email you a tracking number so you can follow the parcel to your door.
Returns & exchanges
What is your return policy?
You have 30 days from receiving your item to request a return. Items must be unworn and unused, with tags and in their original packaging, together with proof of purchase. See our Return & Refund Policy.
How do I start a return?
Email info@fashionboothshop.com. Once your return is accepted we send you a prepaid return shipping label and instructions. Items sent back without requesting a return first can't be accepted.
Do I have to pay for return postage?
No. Returns are free of charge — the return label we send you is prepaid, so sending an item back costs you nothing.
Do I have a cooling-off period?
As a UK consumer you may also cancel your order within 14 days of receiving it, for any reason, under the Consumer Contracts Regulations 2013.
How long does a refund take?
Once we've received and inspected your return we let you know whether it was approved. Approved refunds go back to your original payment method within 10 business days; your bank may need a few days more to post it.
Can I exchange an item?
The quickest way is to return the item you have and place a new order once the return is accepted.
What if my item arrives damaged or wrong?
Please check your order on arrival and contact us straight away so we can put it right.
Orders & payment
Which payment methods do you accept?
Visa, Mastercard, American Express, Union Pay, Apple Pay, Google Pay and Shop Pay. All prices are shown in GBP. Full details are in our Payment Policy.
Is paying on your site secure?
Yes. Payments are processed over an encrypted SSL connection and we never store your card details.
Can I change or cancel my order?
Contact us as soon as possible. If the order hasn't been dispatched yet, we'll do our best to amend or cancel it.
Do I need an account to order?
No. You can check out as a guest — we only need an email address so we can send your confirmation and tracking.
Products & sizing
What do you sell?
Women's clothing for autumn and winter — coats and jackets, faux fur, trench coats, knitwear, tops and sweatshirts, co-ords and jeans. Every piece is chosen with the modern UK woman in mind.
How do I find my size?
Every product page lists its fit and fabric and has a size chart next to the size selector. Full measurements are on our Size Guide.
How should I care for my clothes?
Care instructions are listed in the specifications on each product page — most of our pieces are a delicate wash at a maximum of 30°C.
Customer support
How do I contact you?
Email info@fashionboothshop.com or call +44 7864 090301. You can also use the form on our Contact Us page.
When are you open?
Monday to Friday, 09:00–17:00 (GMT). We aim to respond within 24 hours.
Who runs Fashion Booth Shop?
The store is owned and operated by Libjo Ecom Limited, a company registered in Hong Kong (company no. 81106752). More about us on our About Us page.