Payment Policy

Fashion Booth Shop is a trading name of Libjo Ecom Limited, a company incorporated in Hong Kong (company no. 81106752). This policy explains how payments are taken, secured and refunded when you shop with us.

Accepted payment methods

We accept the following at checkout:

Visa
Mastercard
American Express
Union Pay
Apple Pay
Google Pay
Shop Pay

The full list of methods available to you is shown at checkout and may vary depending on your device and card issuer.

Currency and pricing

All prices are shown and charged in pounds sterling (GBP).
The price you see at checkout is the price you pay. Shipping is free on every order, with no minimum spend.
If your card is issued outside the United Kingdom, your bank may apply its own currency conversion or foreign transaction fee. We have no control over these charges and cannot refund them.

When you are charged

Payment is taken in full when you place your order.
Your order is confirmed by email as soon as payment is authorised. If you do not receive a confirmation, check your spam folder before contacting us.
A contract of sale is formed when we send you the order confirmation.

Payment security

Our checkout runs over an encrypted connection using Secure Sockets Layer (SSL) technology.
Payments are processed by Shopify Payments and other PCI DSS compliant providers.
We do not see, handle or store your full card details at any point.

Declined or failed payments

A payment may be declined by your bank or by our fraud checks. If that happens:

No order is created and no funds are taken.
You may see a temporary authorisation hold on your account. Your bank normally releases it within a few working days.
Check your card details, billing address and available balance, then try again, or use a different payment method.

We may contact you to verify an order before we dispatch it. If we cannot verify the payment, we reserve the right to cancel the order and refund it in full.

Refunds

Refunds are issued to the original payment method. We cannot refund to a different card or account.
Once we receive and inspect your return, we will issue the refund within 5 business days. Your bank may then take a further 5 to 10 business days to show the funds.
Returns are free of charge and accepted within 30 days. Full details are in our Return & Refund Policy.

Pricing errors

We take care to keep prices accurate, but errors can occur. If we discover an error in the price of an item you have ordered, we will contact you before dispatch and give you the choice of confirming the order at the correct price or cancelling it for a full refund.